Diagnostics are typically looked at by a technician within 2-3 business days, at which point we get back to you with a total quote and timeframe. Most parts take 3-5 days to arrive, so hardware replacements are often 5-8 business day turnaround, software repairs are typically 2-3 day turnaround. After check-in, we look at and repair computers in the order they were dropped off. Priority repairs, however, are worked on ASAP, though we are still limited by the arrival time of parts, if needed.