Have a look at some of our most frequently asked questions, if you have a question that is not listed below please initiate a conversation with is via the chat box below and we would be happy to answer any questions you may have.
Honestly, no clue – there are more than 150,000 forms of malware out there and while we can sometimes identify a program or website causing issues, it’s often past that point once it’s here, our goal remains to get your machine back up and running.
Should I just Buy a new computer?yptadmin2022-07-12T16:09:07+00:00
Probably – Our labor charge for most repairs comes out to $150 total, unless you need a very expensive part, like a motherboard or large touchscreen replaced, repair cost should be under $300, which is less than replacing most computers.
I built a custom PC, but it won’t turn on, can you check it out?yptadmin2022-07-12T15:47:06+00:00
As of June 2022, we are located at 458 park Ave in Worcester directly across the street from Peppercorns, ATT, and Honey Farms. There is 30 minute parking immediately in front of the shop, and a parking lot behind us.
Do you sell parts?yptadmin2022-07-12T15:45:48+00:00
Diagnostics are typically looked at by a technician within 2-3 business days, at which point we get back to you with a total quote and timeframe. Most parts take 3-5 days to arrive, so hardware replacements are often 5-8 business day turnaround, software repairs are typically 2-3 day turnaround. After check-in, we look at and repair computers in the order they were dropped off. Expedited repairs are available on a case-by-case basis.
Can I just walk or do I need an appointmentyptadmin2022-07-12T15:31:33+00:00
We do buy used laptops, if they are less than 8 years old, and in mostly working condition. We pay more for gaming machines and Apples, but you will certainly get more selling it yourself on Craigslist or Facebook marketplace. We also take used and broken laptops and computers in any condition, but if they are nonfunctional please do not expect much or sometimes any cash. If selling something to us, please bring a state issued photo ID. If you’re looking to see how much you can get ahead of time, text us with a few photos, the full model number, a list of any known issues, and how much you’re looking to sell it for!
Will you come to my office to fix our computers?yptadmin2022-07-12T15:51:02+00:00
As of June 2022, we have switched to comprehensive flat rate repairs – All standard repairs are $150 labor. $50 at check-in, $100 + parts needed at pickup. This covers labor on any combination of tune-up, Operating System reinstall, and parts replacements, and any of our standard repair services needed to get your computer up and running. Specialized repair, data backup/recovery, or board level repair would be more.
What if the quote costs more than the computer?yptadmin2020-10-01T13:43:07+00:00
No, it’s often more cost efficient to purchase a new one than pay our labor to repair it.
Computer Repairs, Refurbished Laptops & More!
“Our mission is to help our community achieve technical peace of mind at home, school and work through honest, efficient and reliable computer repairs and sales.”
“We envision a world where consumers are confident about their devices, with the right and ability to privately repair their equipment whenever possible — by fellow community members they can trust.”